EDRMSaaS, iCognition Updates, MicroFocus Updates, RM Connectors

iCognition clients win Micro Focus awards

Nigelct

Clients of Information Management and Governance (IMG) specialist, iCognition Pty Ltd, have received Micro Focus Software Realize Customer Awards at the Micro Focus Information Management and Governance Forum 2021. Perpetual Limited received the award for Financial Services Information Management Modernisation, and Griffith University received the award for Technology Excellence.

“We are extremely proud that our customers have been awarded these Micro Focus awards,” said Joe Mammoliti, iCognition CEO. “A huge congratulations to the teams at Perpetual Limited and Griffith University from all of us at iCognition. This is a just reward for the hard work and innovation you have applied to your business problems. We are honoured to be working with you and appreciate your confidence in us to deliver solutions to your business problems.”

Perpetual Limited received the award for Financial Services Information Management Modernisation for successfully transitioning an aging TRIM system to a secure cloud. This aging TRIM system had multiple integrations and was reaching end of life. Used across the enterprise, this system is considered critical as it manages vital records for clients, including trust and mortgage records. Customers, such as large banks, entrust both digital and hardcopy records to Perpetual for safe keeping and the management of funding allocation.

Perpetual Limited Micro Focus Award

Perpetual considered transitioning the system to SharePoint but realised it was not well suited to managing and securing such vital records to the standard they required. They also realised that their organisation did not have the skills and experience required to manage and maintain the system. They sought a partner who could upgrade their system, including working with the Perpetual outsourcers, Fujitsu, and SharePoint support partner Ensyst to upgrade the integrations, and transition them to a highly secure cloud environment and manage the system as a service.

iCognition was selected to undertake a ‘lift, shift and upgrade’ of the existing system to the iCognition Cloud, EDRMSaaS. Security was a prime driver and iCognition’s ability to offer an end-to-end ISO27001 certified service based on IRAP certified infrastructure managed that risk.

Griffith University received the award for Technology Excellence. The University was facing challenges with information sprawl coming from their Microsoft 365 applications – Teams, SharePoint, Exchange and OneDrive. They gained control and governance of their information by implementing Office 365RMBOT, a Microsoft 365 to Content Manager microservice that harnesses the capabilities of the Microsoft Power Automate platform with Content Manager.

Griffith University Micro Focus Award

Griffith University started their Microsoft 365 integration journey by implementing robotic process automation for their SharePoint based contract management system called ‘Converge Point’. Within this solution, process automation has been put in place which monitors for any new and updated contracts the University receives, these are then automatically captured and updated into Content Manager based on intuitive, real time business rule decision making. This automated integration allows the University to ensure their recordkeeping compliance and long-time storage preservation for contract management, while providing users with the ability to interact with their native contract management interface.

“It has been a pleasure working with these clients, and we congratulate them. Their success is our success,” said Mr Mammoliti. “We look forward to an ongoing partnership with the clients to deliver further value to them”.

EDRMSaaS, iCognition Updates, MicroFocus Updates

iCognition goes Platinum!

Nigelct

Information Management and Governance (IMG) specialist, iCognition Pty Ltd, has been awarded Micro Focus Platinum Partner status.

“We thank Micro Focus for awarding us this Micro Focus Platinum membership, which is not only acknowledgement of our premium level of Micro Focus IMG product sales and service but recognises 18 years of partnership”, said Joe Mammoliti, iCognition CEO. “iCognition is the longest serving reseller of the TRIM/Records Manager/Content Manager product globally, being the only enduring company that had a partnership with the Canberra-based originators of the product, TOWER Software.”

Platinum membership was awarded based on iCognition’s strong results in transitioning clients to the ISO27001 certified Content Manager-based cloud service, EDRMSaaS.Cloud, where iCognition has a broad portfolio of clients across the government (federal, state/territory and local), education, financial, justice and not-for-profit sectors. One client, Perpetual Limited, will be speaking at the upcoming Micro Focus Realize conference about Perpetual’s journey in transitioning its records management to iCognition’s EDRMSaaS, and the benefits it has achieved.

“We are extremely proud that our team has been justly awarded Platinum partnership,” said Mr Mammoliti. “Coming off the back of our ISO27001 Information Security Management certification, it recognises our high-quality service, support and solutions based upon Micro Focus IMG products, and is further evidence of our trusted advisor status, and the qualifications, experience and professionalism of our staff. We have worked hard to ensure that our cloud hosted Content Manager-based IMG solution is world-class and supported by the best on-boarding and support services to ensure our clients achieve and maintain the transformational outcomes they are seeking.”

iCognition’s long-term partnership success was celebrated by Peter Fuller, Managing Director Micro Focus, Australia & New Zealand, who said “Congratulations to iCognition for being recognised into the premium tier as a Micro Focus Platinum Partner. Our partners are integral to Micro Focus’ continued success, with iCognition ensuring and delivering the highest levels of product knowledge, project implementation and exceptional customer satisfaction. As a long-term Micro Focus partner we look forward sharing much continued success and growth with the iCognition team.”

This appreciation was further supported by Brandon Voight, IMG Lead for Micro Focus, Australia & New Zealand, who said “The information and records management industries are in a constant state of digital transformation. As our customers continue their journey of modernisation, they are assisted ably by our wonderful partners. For over 30 years, our partners have played a vital role in helping our customers deploy, manage, upgrade, improve, and streamline their content management capability, to meet ever-changing customer needs. iCognition have been a long-time Micro Focus partner, and I congratulate them for their recognition as a Micro Focus Platinum Partner and I also thank them for everything they do for our customers to expand on the value of our software.”

iCognition Updates, Market Updates, RM Workflow, RM Workspace

New iCognition EDRMS Case Study: Rous County Council

Nigelct

Following an internal 2019 review, Rous County Council decided to abandon a SharePoint-based recordkeeping project and implement Micro Focus Content Manager as the corporate Electronic Document and Records Management solution (EDRMS).

“Having been through the process of choosing a SharePoint-based EDRMS in the past, and then discovering during the implementation that the solution was not fit for purpose, it was important this time round that we selected a system and implementation partner that had strategic long-term fit with our direction, team and goals of the organisation” said Mr Guy Bezrouchko, Rous Council’s Group Manager Corporate and Commercial.

Council had a vision that Content Manager would be the single source of all electronic documents and media across the organisation and meet Council’s record keeping obligations under the State Records Act.

Content Manager was implemented with the iCognition front end, RM Workspace, to deliver a user-friendly enterprise grade system. Additionally, iCognition developed a CRM pilot utilising Content Manager via RM Workflow. The whole project was successfully completed via remote working during COVID-19.

Access  the full case study on the iCognition website

iCognition Updates

iCognition achieves ISO27001 Information Security Management certification

Nigelct

Information Management and Governance (IMG) specialist, iCognition Pty Ltd, has achieved full ISO27001:2013 Information Security Management certification. The recently awarded certification covers all information security aspects of the delivery, management and support of iCognition’s Electronic Document and Records Management software as a service (EDRMSaaS). EDRMSaaS.Cloud is iCognition’s highly secure, robust EDRMS cloud service delivered on Microsoft Azure Central.

In 2020 iCognition completed the transition of a number of clients to its EDRMSaaS.Cloud service. These include Tasmanian Department of Primary Industry, Parks, Water and the Environment, Perpetual Limited, The Geo Group Australia and Catholic Education Canberra/Goulburn. This is in addition to University of NSW extending their Micro Focus Content Manager cloud service for a fourth year.

“ISO27001 certification gives our customers complete confidence that we will manage their information securely in our cloud service”, said Nigel Carruthers-Taylor, iCognition Executive Director. “The ISO27001 security standard guarantees that iCognition will apply rigorous security policies, processes, technology and resources in delivering our cloud service. Combined with the Australian Government certified Azure Central infrastructure, this means clients can trust us with their information and be assured we provide quality support and resources.”

“This ISO27001 certification is the result of our team’s hard work to design our support and cloud provision to meet this security and quality standard. The team made a big effort to achieve the certification and also align our services to ITIL v4 in the process”, said Mr Carruthers-Taylor. “I am very proud of our team, and I am looking forward to an exciting 2021 where interest in our cloud service is gaining momentum after a tricky, COVID affected 2020.”

Security is a key driver for organisations to move to their EDRMS to the cloud, as many organisations struggle to keep their EDRMS’ updated, patched and configured to best practice and the latest security requirements. iCognition’s cloud offering is continuously improved and is a government standard highly-secure and robust platform encrypted end-to-end, managed to the ISO27001 Information Security Management standard, and can be delivered with iCognition’s optional innovations that provide additional value-for-money.

For more information about iCognition solutions and service offerings check out https://www.icognition.com.au. If you want to ask questions send us an email via  https://www.icognition.com.au/enquiry.aspx or contact

Nigel Carruthers-Taylor, Principal and Director,
Ph: 0417 692 178
Email: nigelct@icognition.com.au

EDRMSaaS, iCognition Updates

iCognition finishes year in Top 10 and as a managed services leader

Nigelct

Information Management and Governance (IMG) specialist, iCognition Pty Ltd has finished a very successful year by being in the Information and Data Manager magazine Top 10 most popular articles for 2020. The article posted in May 2020 was about Department of Foreign Affairs and Trade (DFAT) awarding a multimillion dollar contract to iCognition.

“The Department of Foreign Affairs and Trade (DFAT) has awarded Canberra-based Information Management and Governance specialist iCognition a new multi-million dollar contract….. The $A2.3 million DFAT deal covers the renewal of software licences for Micro Focus Content Manager, the department’s electronic records management system.” the article states.

Despite the obvious COVID-19 difficulties this year, iCognition consolidated itself as a leader in content management managed services and cloud provision. iCognition now manages a large number of client’s on-premises Micro Focus Content Manager systems, including recently being awarded a managed service contract for a 5000 seat system at Department of Agriculture, Water and the Environment. Other managed services contracts awarded to iCognition this year includes Australian Criminal Intelligence Commission, The Treasury, and Attorney-General’s Department.

These managed services contracts are additional to iCognition completing the transition of some clients to its cloud service EDRMSaaS.Cloud. These include Tasmanian Department of Primary Industry, Parks, Water and the Environment, Perpetual Limited, The Geo Group Australia and Catholic Education Canberra/Goulburn.

All this success has come from the iCognition team’s hard work to design it’s support and cloud provision to meet quality and security standards. The team has made a big effort to align the services to ITIL v4 and become ISO27001 Information Security Management certified. iCognition recently completed it’s second ISO27001 certification audit with the certification auditor concluding “We are recommending certification to ISO 27001 and will now engage our Certification Manager.” iCognition is expecting to receive the ISO27001 certificate in January 2021.

That concludes an excellent year for iCognition, where the company not only survived a difficult year, but thrived. iCognition would like to thank everyone for their support and we wish you all a Merry Christmas and a Happy New Year.

For more information about iCognition solutions and service offerings, send us an email via  https://www.icognition.com.au/enquiry.aspx or contact

Nigel Carruthers-Taylor, Principal and Director,
Ph: 0417 692 178
Email: nigelct@icognition.com.au

iCognition Updates, RM Public View, RM Workflow, RM Workspace

Rous County Council Five Year Partnership with iCognition

Nigelct

Information Management and Governance (IMG) specialist, iCognition Pty Ltd, announced today a 5-year partnership with Rous County Council in Lismore, NSW to design, build, implement and manage an enterprise electronic Document and Records Management System (eDRMS). The eDRMS product suite will consist of Micro Focus Content Manager, as well as iCognition products; RM Workspace, RM Workflow and RM Public View.

“We are excited to kick off this long-term partnership with Rous County Council’s Group Manager Corporate and Commercial, Guy Bezrouchko, and his team”, said Mr Nicholas Fripp, iCognition Principal Consultant. “We will be working with Council staff to design a user-friendly enterprise grade system to simplify and streamline the way Council staff capture, find and use information from any device, anywhere at any time.”

iCognition was chosen as the implementation partner though a vigorous tender review and evaluation process, enabling Council to not only chose the system that best met their needs, but also an implementation partner that will guide and assist Council through the implementation and long-term management of the system.

“Having been through the process of choosing a SharePoint-based eDRMS in the past, and then discovering during the implementation that the solution was not fit for purpose, it was important this time round that we selected a system and implementation partner that had strategic long-term fit with our direction, team and goals of the organisation” said Mr Bezrouchko.

Content Manager will provide a strong records management engine for Council, while the iCognition product suite will provide users with core system functions and features on their chosen devices, both in the office and out in the field, to not only capture information but also make accurate and efficient decisions and approvals. The solution will provide fast, agile outcomes with the flexibility to make changes and simple upgrades, all while providing strong information governance for Council.

iCognition Updates, RM Connectors

Griffith University to Manage Office 365 Information using iCognition Microservice

Nigelct

Information Management and Governance (IMG) specialist, iCognition Pty Ltd, announced today that Griffith University will partner with iCognition to use iCognition’s new Office365RMBot to capture, manage and govern information created by Office 365 across the enterprise.

“The number one question we are currently being asked is how to manage and govern information created in Office 365. Our clients are facing an information tsunami created by apps like Teams, SharePoint, Exchange and OneDrive. We have an answer for this, and now we are about to prove it”, said Nicholas Fripp, iCognition Principal Consultant and Account Manager.

 

“We are excited to kick off this Office 365 information governance project with Griffith University’s Manager, Productivity & Information Management, Gabrielle Ingram, and her team”, said Mr Fripp. “We will initially integrate SharePoint to Content Manager, and we have a longer-term aim of integrating various other Office 365 applications to Content Manager so that Griffith University can contain the information sprawl created by SharePoint, Teams, Exchange, OneDrive and other Office 365 apps.”

The Office 365 integration will be achieved using iCognition’s new codeless Office365RMBot microservice. Office365RMBOT is an Office 365 to Content Manager microservice that harnesses the capabilities of the Microsoft Power Automate platform with Content Manager.

“This service underpins Office 365 apps and allows Content Manager to become the trusted information source to manage the risk of information sprawl, the build-up of storage costs and leakage of sensitive information causing reputational damage to your organisation,” said Mr Fripp.

Office365RMBot provides codeless integration between Content Manager and Teams, SharePoint, Exchange and OneDrive, as well SAP, MS Dynamics and social media feeds. Incorporating this microservice into any Power Automate flow provides a single configurable platform for integration without developers and messy integration projects. It provides fast, agile outcomes, flexibility to make changes, and simple upgrades.

“Driving an information management strategy using process automation can achieve quick and sustainable returns and is a key tool to manage information generated in Office 365,” said Mr Fripp.

For more information about the how to capture manage and govern information created in Office 365, contact us via https://www.rmworkspace.com.au/contact.html  or

Nigel Carruthers-Taylor, Principal and Director,
Ph: 0417 692 178
Email: nigelct@icognition.com.au