Information Management and Governance (IMG) specialist, iCognition Pty Ltd, today released RM Workflow version 1.39, delivering significant usability improvements consistent with the iCognition commitment to great user experience design, as well as improvements in audit control, workflow timeline management and tracking progress in workflows.
RM Workflow is a user-centric web interface built on top of the Micro Focus Content Manager (CM) workflow engine that is zero footprint and cloud ready with Office 365 online editing. The business processes are defined in CM, ensuring information security and audit capture, while RM Workflow delivers ease of access and use for end users. “IT departments love RM Workflow because it’s all server-side and avoids messy desktop rollouts”, said Nigel Carruthers-Taylor, iCognition Principal.
“Importantly, workflow solutions need to automate and digitally transform business processes that are replicable, accountable, and easy to use. In this new release of RM Workflow we’ve married ease of use and compliance control, functions which are often at odds with each other, but with this product you have the best of both worlds. For example, the new version provides a nice visualisation of multiple people performing the same task simultaneously, or one at a time in a specific order, giving the user immediate feedback on where the task is up to, meanwhile audit and compliance just happens”, said Mr Carruthers-Taylor.
“The new version’s enhancements have been driven by client demand. Clients such as NSW Property and Advisory Group (PAG), an organisation of 900 staff within the NSW Department of Finance, Services and Innovation portfolio, use it to automate asset and correspondence management processes. There are currently over 300 active workflows within the system at any one time. Another key client driving product enhancements is NSW Department of Justice, who will use the new release to manage their Ministerial correspondence and briefings processes for a very large number of staff. Interestingly, we are also getting a lot of interest from the US market.”
RM Workflow not only delivers existing CM workflow functions in an easy-to-use interface; it provides additional value functions such as an analytics dashboard, Office 365 online editing, timeline management and other functions. For PAG a key function was to dynamically allow for multiple approvers in workflows: staff can enter as many assignees as they like when creating workflows, and RM Workflow dynamically generates additional approval paths for every assignee. Previously this could only be achieved through creating multiple CM workflow templates, requiring staff to clumsily select the appropriate template each time.
“The ROI on this product is excellent,” said Mr Carruthers-Taylor. “Not only is installing and managing it minimal effort, as it is server-based and does not require a desktop rollout, the product is totally configurable by the client, avoiding costly setup scripting or development, and the reconfiguration effort is minimal when business processes change. Returns are particularly good for existing CM clients, as a small investment unlocks the value of the pre-existing CM workflow functionality that is usually dormant.”
“Overall, RM Workflow delivers ease of business process interaction, while CM delivers assurance around the business process and compliance management. This solution increases the efficiency, quality and transparency of business processes, and helps enable your digital transformation,” said Mr Carruthers-Taylor.